FTC investigates Block over consumer complaints about frozen accounts

Block: Block, Inc. is a financial technology company that develops and operates digital payment and commerce platforms for both businesses and consumers. It serves as the parent organization overseeing its key consumer and merchant offerings amid ongoing regulatory scrutiny. The company is currently the subject of an FTC investigation into whether it violated consumer protection laws through inadequate support for users experiencing frozen or deactivated accounts. Square: Square is a merchant-focused payments and point-of-sale platform operated by Block that enables businesses to accept payments and manage operations. It forms a core part of Block's ecosystem alongside its consumer products. As part of the parent company under investigation, Square accounts have been referenced in consumer complaints about freezes and service shortcomings. Cash App: Cash App is a consumer mobile payments application developed and run by Block that facilitates peer-to-peer transfers, spending, and related financial services. It has been central to prior regulatory actions concerning account security and user support. The app is directly implicated in the current FTC probe over handling of frozen or deactivated accounts and related customer service deficiencies. `json { "Consumer Protection": "The FTC investigation follows a pattern of complaints about difficulties accessing funds and resolving account problems on Block's platforms." } `