BuildBetter launches BoB, an AI agent for customer conversation insights

AOT: AOT is BuildBetter's proprietary in-house retrieval model that reads and processes every incoming conversation continuously rather than relying on post-hoc searches of transcripts. It powers agents like BoB by retrieving relevant customer evidence efficiently. The model is central to BuildBetter's shift toward in-house AI capabilities for conversation intelligence. BoB: BoB is an AI agent developed by BuildBetter to identify valuable work opportunities within a company's customer conversations. It processes data in real time to prepare next steps for approval and functions across multiple departments. BoB runs on BuildBetter's in-house AOT retrieval model and is positioned as the first AI Head of Product. Spshulem: Spencer Shulem is the founder and builder behind BuildBetter, focused on AI tools that accelerate product and team workflows. He introduced BoB publicly as an AI solution to drive revenue through better use of customer conversation data. BuildBetter: BuildBetter is an AI-powered platform designed to capture, analyze, and extract insights from company conversations across meetings, calls, and communications. It emphasizes a humans-first approach where AI handles operational tasks to support strategic decision-making in teams. The company recently released BoB, an agent that operates across sales, product, and engineering functions using its proprietary AOT model. In-House Models: Companies like BuildBetter are developing proprietary retrieval models such as AOT to enable real-time analysis of live conversations instead of query-based searches. AI Product Tools: BuildBetter positions BoB as an AI agent that runs across sales, product, and engineering teams to surface actionable insights from conversations.